Waste Disposal Putney Privacy Policy

This Privacy Policy explains how Waste Disposal Putney collects, uses, stores and protects personal data relating to our customers. It applies to all Waste Disposal Putney customers and service users within the Putney area, including individuals, landlords, property managers and business clients who engage us for waste collection, disposal or related services.

Who We Are

Waste Disposal Putney provides waste collection, clearance and disposal services to customers in the Putney area. For the purposes of applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018, Waste Disposal Putney is the data controller for the personal data described in this Privacy Policy.

Personal Data We Collect

We only collect information that is necessary for the provision and administration of our services. The personal data we may collect and process includes:

Identification and contact information such as name, address, property details, email address and telephone number. Service information such as type of waste clearance requested, collection dates and times, access instructions for the property and records of services performed. Billing and payment information such as invoice details, payment status, payment method and limited payment-related details required for accounting, though we do not store full card details when payments are processed by secure payment providers. Communication records such as enquiries, emails, text messages, call notes and any feedback or complaints you provide. Website and usage data such as technical information collected when you visit our website, including IP address, browser type, pages visited and basic usage statistics, where this is necessary for security and to improve our services.

We generally collect data directly from you when you contact us by phone, email, through an online form, or when you agree a service with us. We may also receive limited information from third parties such as letting agents, landlords or commercial partners who arrange services on your behalf, where this is necessary to perform the service you have requested.

Lawful Bases For Processing

We process personal data only where we have a lawful basis under data protection law. Depending on the context, we rely on the following lawful bases:

Contract: We process personal data where it is necessary to enter into or perform a contract for waste disposal or related services, including arranging collections, confirming bookings, issuing invoices and handling service queries. Legal obligation: Certain processing is necessary to comply with legal obligations, including accounting, tax requirements, waste transfer note records and obligations to local authorities or regulatory bodies where relevant. Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights. These interests may include improving our services, maintaining records of completed work, managing our relationship with you, ensuring network and information security and preventing fraud or misuse of services. Consent: In limited circumstances we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you may withdraw it at any time using the contact details in this Privacy Policy.

How We Use Personal Data

We use the personal data we collect for the following purposes:

To provide and manage waste disposal and clearance services you request, including confirming appointments, accessing your property as agreed, and documenting work completed. To communicate with you, respond to enquiries, send service confirmations, notify you of changes, and handle complaints or disputes. To manage billing, issue invoices, process payments, track balances and maintain accurate financial records. To operate, secure and improve our website and systems, including monitoring for troubleshooting, performance analysis and security threats. To meet legal, regulatory and insurance requirements relating to waste management, health and safety, and company record keeping. To send you relevant information about our services where permitted by law, ensuring that you can opt out of non-essential marketing communications at any time.

Data Sharing and Processors

We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes described above, including:

Service providers acting as data processors who help us deliver our services, such as IT and hosting providers, customer relationship management systems, secure payment processors and communication platforms. Professional advisers including accountants, auditors, legal advisers and insurers who require personal data in the course of providing professional services to us. Regulatory bodies, law enforcement agencies or public authorities where we are legally required to disclose personal data or where disclosure is necessary to protect our rights, property or safety or that of our customers or others. Operational partners such as subcontractors or logistics providers assisting with waste collection and disposal, only to the extent necessary to deliver the agreed service.

Where we use data processors, they are bound by written contracts requiring them to process personal data only on our instructions, to keep it secure and to comply with data protection law.

International Transfers

In some cases, our service providers may store or access personal data from locations outside the United Kingdom. Where international transfers occur, we take appropriate safeguards to ensure that your personal data remains adequately protected, for example by using standard contractual clauses or ensuring the recipient is located in a country deemed to provide an adequate level of protection by relevant authorities.

Data Retention

We keep personal data only for as long as it is reasonably necessary for the purposes set out in this Privacy Policy and in order to meet legal, regulatory and operational requirements.

Service records and associated customer details are typically retained for a period that allows us to respond to queries, manage any disputes and meet our obligations under waste management and tax laws. Financial and invoicing records are generally kept for the period required under applicable tax and accounting rules. Communication records may be kept for as long as necessary to handle your request and maintain a clear history of our interactions.

When personal data is no longer required, we will securely delete it or anonymise it so that it can no longer be associated with an identifiable individual.

Security of Personal Data

We take appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, password protection, secure storage of records, staff training and the use of reputable service providers with appropriate security standards. While we strive to protect your personal data, no system can be guaranteed to be completely secure, and you share information with us at your own risk.

Your Data Protection Rights

As a customer of Waste Disposal Putney in the Putney area, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions under data protection law. These rights include:

The right of access: You can request confirmation of whether we process your personal data and obtain a copy of the personal data we hold about you. The right to rectification: You can ask us to correct inaccurate or incomplete personal data. The right to erasure: You can request that we delete your personal data in certain circumstances, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it. The right to restriction of processing: You may ask us to restrict the processing of your personal data in specific situations, such as while we are checking its accuracy or reviewing an objection you have raised. The right to data portability: In certain cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format so that you can reuse it or share it with another organisation. The right to object: You can object to processing based on our legitimate interests, and you have an absolute right to object at any time to the use of your personal data for direct marketing. The right to withdraw consent: Where we rely on consent for processing, you may withdraw that consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

How To Exercise Your Rights

If you wish to exercise any of your rights, or if you have any questions or concerns about how we handle personal data, you can contact us using the details provided on our website or any communication you have received from us. We may need to verify your identity before responding to certain requests. We aim to respond without undue delay and within the time limits set by data protection law.

You also have the right to lodge a complaint with the Information Commissioner's Office or another relevant supervisory authority if you believe that your personal data has not been handled in accordance with applicable law. We would, however, appreciate the opportunity to address your concerns directly in the first instance.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. The updated version will apply to all Waste Disposal Putney customers in the Putney area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.