Waste Disposal Putney Service Terms and Conditions

These Terms and Conditions set out the basis on which Waste Disposal Putney provides waste collection and related services to residential and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer refers to any individual, business, or organisation that requests or uses our waste collection services.

Company, we, us or our refers to Waste Disposal Putney as the provider of the services described in these Terms and Conditions.

Services refers to waste collection, removal, transportation, and related services provided by the Company to the Customer.

Waste refers to the items, materials, refuse, or rubbish that the Customer requests the Company to collect and remove, whether household, commercial, garden, or other non-hazardous waste.

Contract refers to the legally binding agreement between the Customer and the Company, formed when a booking is confirmed in accordance with these Terms and Conditions.

2. Scope of Services

The Company provides waste collection and disposal services, including but not limited to domestic waste clearance, commercial waste removal, bulky item collection, and garden waste clearance. The precise scope of the Services will be as set out in the booking confirmation issued to the Customer.

All Services are subject to availability and may be adjusted, suspended, or withdrawn at the Companys discretion, including where required by operational, safety, or regulatory considerations.

3. Service Area

The Company primarily operates within Putney and surrounding areas. While our waste collection routes are focused on this locality, we may accept bookings from nearby locations at our discretion. Any acceptance of a booking outside our usual service area may be subject to additional charges or specific conditions, which will be communicated to the Customer before the booking is confirmed.

4. Booking Process

4.1 Booking Request

Customers may request a booking for waste collection by telephone, email, or through our online enquiry processes where available. The Customer will be asked to provide relevant information, including but not limited to:

Full name or business name.

Collection address and contact details.

Description, approximate volume, and type of waste to be collected.

Preferred date and time window for collection.

Any access restrictions or special requirements at the collection site.

4.2 Booking Confirmation

A booking is only confirmed once the Company has accepted the request and communicated confirmation to the Customer, whether verbally or in writing. The Contract between the Customer and the Company is formed at the time of such confirmation.

The Company reserves the right to decline any booking request at its sole discretion, including where the waste type is unsuitable for our service, where the property is unsafe or inaccessible, or where the Customer has previously breached these Terms and Conditions.

4.3 Changes to Bookings

If the Customer wishes to amend the booking, including changes to time, date, or the volume or type of waste, the Customer must contact the Company as soon as possible. The Company will endeavour to accommodate reasonable changes but does not guarantee that amendments can be made, particularly at short notice.

Any change that results in additional cost, time, or resources may require a revised quote, and the Customer must approve any such revised charges before the Services are provided.

5. Pricing and Payments

5.1 Quotations

Prices are usually provided based on information supplied by the Customer regarding the type and quantity of waste and the access conditions at the collection address. All quotations are estimates only and may be adjusted if the actual waste volume, weight, type, or site conditions differ from those described by the Customer.

When the collection team arrives, they will assess the waste. If there is a material difference from the original description, the Company may revise the price. If the Customer does not accept the revised price, the Company is not obliged to proceed with the Service and may treat the booking as cancelled by the Customer.

5.2 Payment Terms

Unless otherwise agreed in writing, payment is due on completion of the Service. For domestic customers, payment is usually required on the day of collection. For commercial customers, payment terms may be agreed separately, but any such arrangements must be confirmed in writing by the Company.

The Company accepts commonly used payment methods, which may include cash, card payment, or bank transfer. The available methods will be communicated at the time of booking or collection.

5.3 Late Payments

If payment is not received by the due date, the Company reserves the right to charge interest on any overdue amount at a reasonable rate, to recover any costs incurred in pursuing late payment, and to suspend or cancel any further Services until payment is made in full.

6. Cancellations and Rescheduling

6.1 Customer Cancellations

The Customer may cancel or reschedule a booking by contacting the Company. Where possible, the Company requests that the Customer gives at least 24 hours notice before the scheduled collection time.

If the Customer cancels more than 24 hours before the agreed time, no cancellation fee will usually apply. If the Customer cancels with less than 24 hours notice, the Company reserves the right to charge a reasonable cancellation fee, which may include costs associated with vehicle allocation and staff scheduling.

Where the Company arrives at the property at the agreed time and is unable to complete the collection due to the Customer not being present, lack of access, or the waste not being available as described, this may be treated as a late cancellation, and a call-out or cancellation fee may be applied.

6.2 Company Cancellations

The Company reserves the right to cancel or reschedule a booking where necessary due to adverse weather, vehicle breakdown, staff illness, safety concerns, or other circumstances beyond our reasonable control. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative collection time.

Where the Company cancels a booking and is unable to offer a suitable alternative date, any prepayments made by the Customer for that booking will be refunded.

7. Customer Responsibilities

The Customer is responsible for ensuring that:

The waste to be collected is accurately described at the time of booking.

All waste to be collected is accessible, safely presented, and ready for removal at the agreed time.

There is safe and unobstructed access to the waste for our collection team and vehicles.

No hazardous, prohibited, or illegal materials are included in the waste unless explicitly agreed in advance and in compliance with all applicable regulations.

Where necessary, any required consents, permits, or authorisations for access, parking, or waste removal at the property have been obtained in advance.

The Customer will not request or permit the collection team to carry out any activity that is unsafe, unlawful, or beyond the scope of the agreed Services.

8. Waste Types and Regulations

8.1 Compliance with Law

The Company operates in accordance with applicable waste management legislation, guidance, and environmental regulations in the United Kingdom. All waste collected will be transported and disposed of using authorised facilities and practices designed to minimise environmental impact.

8.2 Prohibited and Restricted Waste

The Customer must not present for collection any waste that is hazardous, toxic, flammable, explosive, clinical, or otherwise subject to special handling or licensing requirements, unless this has been expressly agreed with the Company in advance.

Examples of waste that may be prohibited or restricted include, but are not limited to, asbestos, chemicals, solvents, paints, oils, gas cylinders, medical waste, and certain electrical or electronic equipment. The Company may refuse to collect any such items at its discretion.

8.3 Misdescribed Waste

If waste is found to be hazardous, prohibited, or significantly different from that described by the Customer, the Company may refuse to collect it, may adjust the agreed price to reflect the additional cost and risk, and may recover from the Customer any additional expenses incurred, including costs associated with safe handling, transport, or disposal.

9. Access, Parking, and Site Conditions

The Customer must ensure that our collection team can park legally and safely, and can access the property or waste storage area without undue obstruction. Any parking charges, permits, or fines incurred as a result of inadequate arrangements or inaccurate information provided by the Customer may be charged to the Customer.

The Company is not responsible for delays or inability to complete the collection where access is restricted, unsafe, or otherwise unsuitable. In such circumstances, additional charges may apply if a re-visit is required.

10. Liability and Limitations

10.1 Reasonable Care

The Company will carry out the Services with reasonable care and skill. While operating in and around your property, the collection team will take reasonable steps to avoid damage.

10.2 Damage to Property

The Customer must inform the Company promptly of any alleged damage to property caused during the provision of the Services. Any claim must be submitted within 7 days of the collection date, together with reasonable evidence. The Company is not liable for pre-existing damage, wear and tear, or defects.

Except where liability cannot legally be excluded, the Companys total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific Service giving rise to the claim.

10.3 Exclusions of Liability

The Company will not be liable for:

Any indirect, consequential, or economic loss, including loss of profit, revenue, or business.

Any delay or failure to perform the Services caused by events beyond our reasonable control, including but not limited to extreme weather, traffic disruption, strikes, vehicle breakdown, or public authority actions.

Any loss or damage resulting from the Customers failure to comply with these Terms and Conditions, including failure to declare hazardous or prohibited waste or failure to provide safe and adequate access.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded or limited under applicable law.

11. Insurance

The Company maintains insurance cover appropriate to the nature of the Services, including public liability insurance, subject to the usual terms, conditions, and exclusions of such policies. Details of our insurance cover may be made available on request.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing full details of the issue. The Company will investigate the matter and seek to resolve complaints in a fair and timely manner.

Where a dispute cannot be resolved directly, the parties may consider alternative dispute resolution methods or may seek recourse through the courts in accordance with the governing law clause below.

13. Data Protection and Privacy

The Company will collect and process personal data provided by the Customer for the purposes of handling bookings, providing the Services, processing payments, and managing customer relationships. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to deliver the Services, comply with legal obligations, or as otherwise permitted by law.

14. Termination

The Company may terminate the Contract with immediate effect if the Customer commits a serious or persistent breach of these Terms and Conditions, including failure to pay sums due, presentation of prohibited waste, or behaviour that is abusive, unsafe, or unlawful.

Upon termination, the Customer remains liable for all outstanding charges incurred up to the date of termination.

15. Variations to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will apply to bookings made after the date on which the revised Terms and Conditions are published or communicated. The version in force at the time of booking will govern the relevant Contract.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Waste Disposal Putney.

By placing a booking or using our waste collection services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.